Support
Every NERMO email and portal points here. One address reaches the team that runs the routing layer.
What to include
Write from the email address on your NERMO account where you can, and include the reference of whatever the question is about — an RFQ, order, delivery, invoice, or application reference all work. One line on what you expected and what happened instead is usually enough; screenshots help with anything visual.
Urgent operational issues around an imminent port call — a delivery in the next 24 hours, a quote deadline about to lapse — get priority. Say so in the subject line.
Where to look first
Orders, quotes, deliveries, vessels, budgets and invoices live in the Client Portal — every email deep-links to the exact record. Billing questions: include the invoice number from the mail or the portal’s finance section.
RFQs, quoting, catalogue, compliance documents and rebate statements live in the Vendor Portal. If an RFQ email looks wrong or a dispatch is missing, include the RFQ reference and your port.
Submitted an application? Its status is available any time via the tracking link in your confirmation email — no login needed. If you received a verification mail you did not expect, don’t click the link; forward it to us instead.
